Free or open source knowledge base systems?

**Chrono Archangel** · June 4th, 2008, 19:14

Our company at work has been making txt files for years for tips and tricks kinda articles. We store all those in a single folder so it gets quite hard to try and find something again when you need it....

I was wondering if any of you know of a good Knowledge Base software that we could use. Something you've tried before and liked.

I'd rather it be free since it's something I want to start on my own first. Also, it really needs to be all web based.

Cheers

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**FLaRe85** · June 4th, 2008, 23:03

We have a built-in KB (public and private) for the CRMS system we use, Info@Hand. In the past, I have used (and still somewhat use) SmarterTicket, which has now become SmarterTrack. I have no idea what the new stuff is like, but you should be able to get a single-user version of the software for free.

Free Edition, Customer Service Software, SmarterTrack 3.x - SmarterTools

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Mad · June 5th, 2008, 03:12

Can you dump all that info into sql and use some php to retrive it?

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**Chrono Archangel** · June 5th, 2008, 15:28

Quote:

Originally Posted by FLaRe85

We have a built-in KB (public and private) for the CRMS system we use, Info@Hand. In the past, I have used (and still somewhat use) SmarterTicket, which has now become SmarterTrack. I have no idea what the new stuff is like, but you should be able to get a single-user version of the software for free.

Free Edition, Customer Service Software, SmarterTrack 3.x - SmarterTools

Cool, I give it a look this weekend. Thanks

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pengkof · June 6th, 2008, 15:08

I think you'd better use some database software. A openoffice2 maybe suitable.

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June 4th, 2008, 19:14	#1
Chrono Archangel 6BIT Join Date: Dec 2001 Location: Montreal, Canada Posts: 8,090	Free or open source knowledge base systems? Our company at work has been making txt files for years for tips and tricks kinda articles. We store all those in a single folder so it gets quite hard to try and find something again when you need it.... I was wondering if any of you know of a good Knowledge Base software that we could use. Something you've tried before and liked. I'd rather it be free since it's something I want to start on my own first. Also, it really needs to be all web based. Cheers __________________ 6BIT - Gaming, Emulation & Tech News

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June 4th, 2008, 23:03	#2
FLaRe85 Join Date: Oct 2001 Location: Waterloo, NE Posts: 2,583	We have a built-in KB (public and private) for the CRMS system we use, Info@Hand. In the past, I have used (and still somewhat use) SmarterTicket, which has now become SmarterTrack. I have no idea what the new stuff is like, but you should be able to get a single-user version of the software for free. Free Edition, Customer Service Software, SmarterTrack 3.x - SmarterTools __________________ .: Flaretech.Net :: Flaretech.Biz Web Hosting :: H3 Stats :: My Blog :. .: Mac Pro :: Dual Quad-Core Intel Xeon 5400s :: 6 GB 800MHz DDR2 ECC FB-DIMMs :: NVIDIA GeForce 8800 GT 512 MB GDDR3 :. .: Macbook Pro 17" :: 2.33 GHz Intel Core 2 Duo :: 2 GB 667 MHz DDR2 :: ATI Radeon X1600 :.

June 5th, 2008, 03:12	#3
Mad AKA snkmad Join Date: Apr 2001 Location: Brazil, Fortaleza-Ceará Posts: 4,030	Can you dump all that info into sql and use some php to retrive it? __________________ Main PC:Win 7 SP1 PRO X64 - Asus P5G41C-M LX - Intel Q6600@2.4Ghz - OCZ 2x 2GB DDR2 1000Mhz - Sapphire Vapor-X HD5770 1GB GDDR5 - 19" LCD SyncMaster T190 - Samsung SATA II HD322HJ 320GB HTPC:Acer Aspire AR1600 - Windows 7 PRO X86 - Atom 230@1.6Ghz - 3GB DDR2 800Mhz - Nvidia ION LE - SATA II WD 160GB + Seagate GoFlex Desk 2TB USB 3.0 Notebook:Dell Inspiron 14R N4110 - Windows 7 SP1 PRO X64 / Ubuntu 12.04 X64 - Intel Core i5 2410M@2.3Ghz - 8GB DDR3@1333Mhz - Intel HD 3000 - WDC SATA II 640GB + SSD Kingston V200 128GB +WD Scorpio Blue 320GB USB 3.0 CASE

June 6th, 2008, 15:08	#5
pengkof Registered User Join Date: Jan 2008 Location: china Posts: 7	I think you'd better use some database software. A openoffice2 maybe suitable. __________________