The reason you won't get a reply is not because they don't care about their fans, its because the people who manage the inboxes probably don't know the first thing about games. You should also keep in mind that big companies like that cycle through employees fast as well, so even if the mail people did know some of the answers they probably won't know about old games because they were hired after their release. Do you really think they hire game-buffs to watch the inboxes and teach them to know all the games they've made like the back of their hand? I doubt it. Not to sound offensive, but I think you guys expect too much.
Having said that, I did try contacting Square-Enix through their live chat service 6 months back. As I predicted, the guy that answered me knew nothing of the game.
Oh well.
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