Yeah maybe they got smart automated mail services which are looking for special words :P
Like : "Good/bad" put the "thx for feedback part" :P
And "?" or "I have some questions" put the "We couldn't find what you are looking for" part
I've thought of sending a mail with content like "Blah blah blah questions blah blah good game" and see if i can get the same letter. But well that'd be very noobish to say the least. The best thing to do is to forget about it
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