Konami didn't use to be like that until the PS2 age. They were fairly kind about replies. I remember sending them a letter about "Metal Gear Solid". It came back and answered some if not all my questions. Last year, was writing a report about the Suikoden series and it's effect in RPG's. Automated. It was really disappointing. The strange thing was when sent to the JP email acccounts I did recieve a non-automated reply.
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Currently Playing: Kindgom Hearts 2, Crimson Sea 2, Dynasty Warriors 4: Empires, Baiten Kaitos, & Lunar DS