Does he have any VSH plugins installed and in use? If so, he may need to try turning some/all of them off and then turning them back on one by one until the problem plugin presents itself.
If that doesn't work, he may need to re-flash the ID1 section section of his firmware. There's an easy way to do this, but I can't remember how it was done. If plugin issues aren't the problem, then I'll go ahead and look into re-flashing/reinitializing ID1 for you.
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